Nela

Delete your account

You can delete your Nela account and its data at any time.

1. In the app

  1. Open Nela and go to Settings.
  2. Under Deleting your account, choose Delete account.
  3. Confirm. If you signed in with Apple, iOS may ask you to confirm with your Apple Account.

2. By email

If you can’t use the app, email [email protected] with the subject “Delete my account”. Write from the email address of your Apple Account if you can, or tell us how you signed in. We may ask for something that confirms the account is yours, but never for your password. We reply when it’s done, within 30 days.

3. What is deleted

  • Your account and its sign-in links, including the app’s access to your Sign in with Apple.
  • The backup of your pet’s progress.
  • Your purchase history with RevenueCat, which manages subscriptions for us.
  • When you delete in the app, your pet’s progress on that iPhone too.

Short-lived technical logs expire on their own. Some records may be kept where the law requires it. See the privacy policy for details.

4. Subscriptions

Deleting your account does not cancel an App Store subscription. Cancel it in your Apple Account’s Subscriptions settings.